Ryanair has announced that it has cancelled its services to Fuerteventura in the Canary Islands. One should never rely on any services run by a no-frills airline because they depend on how much money an individual region is prepared to pay for the service. Sooner or later the airlines fall out with the regions. Ryanair has said it will refund the cost of the flights but not that for any ancillary services like accommodation purchased, even if this was originally booked on the airline’s related websites. Airlines do not guarantee anything, least of all financial protection and fair play.
A licensed tour operator such as Sunvil would have had to book alternative arrangements including ancillaries at no extra to you, the client.
Government legislation is in a mess. Some of us are highly regulated while others like airlines and accommodation only suppliers are completely unregulated. We take full responsibility for what we book for you and your money is 100% safe. If you want to base your tailor-made holiday on the flight services of a no-frills carrier then book both the flight and your ground arrangements through us to ensure total protection.
The benefits of booking travel arrangements through an ATOL licensed principal operator like Sunvil were obvious for all to see after the collapse of XL in September 2008. Not a single Sunvil client was stranded, not a single holiday was cancelled and not a single client was charged more than was originally invoiced.
Here are some of the comments we received from clients affected by the XL collapse:
Mr & Mrs F, Samos clients:
What absolutely fabulous people you are. However did you achieve that! Many, many thanks for doing everything you said you would, we cannot believe that a company of your size has looked after its customers so well. When we return from Samos, we will be writing to you in order that you can show others what a tremendous company, Sunvil really is, and whatever your competitors say, they are not going to beat you for professionalism and integrity. You deserve a holiday!!
Mrs M, Skiathos client:
Dear all, you have excelled yourselves! Thank you all very much for all your work on our behalf, finding flights London/Skiathos and back, transfers, and collecting two stray students from Manchester and returning them safely, an absolutely magnificent effort, and all done with such efficiency and good will. Whilst rather a long wait at Volos you gave us a delightful lunch – a very good way to pass the time.